Track Your Order

Shipment Status

Track Your Order

Two simple ways to monitor your gear shipment in real time from basecamp to destination.

Dispatch Email Notification

When your outdoor gear ships, we send a dispatch email containing your official tracking number and carrier status link.

Can't find it? Check your spam or promotions folder before reaching out to support.

Account Dashboard

If you registered an account at checkout, log in and access Order History to review live tracking across all active orders.

Sign in to your account

Fulfillment & Journey Stages

Here is the standard operational progression for your gear order:

1
Order Confirmed
Order confirmation email issued immediately with your order ID upon completing payment.
2
Gear Inspection & Packing
Items are picked, packed, and quality-inspected within 1 to 2 business days.
3
Dispatched
Package handed off to courier; dispatch email sent with tracking number and active link.
4
In Transit
Follow carrier progress in real time using your tracking link.
5
Delivered
Order delivered to destination. If anything is missing or damaged, contact us immediately.
Tracking status not updating? Carriers can take up to 24 hours to scan a package into their regional hub after pickup. Occasionally, packages are scanned as "delivered" slightly before drop-off. If your tracking states delivered but package hasn't arrived, wait 24 hours before notifying us so we can initiate a carrier trace.

Need Assistance Locating an Order?

Contact support with your order number and email address and we will trace it for you.

Get in Touch
HikeScale Vision LLC • 30 N Gould St Ste R, Sheridan, WY 82801